Privacy Notice
This Privacy Notice explains how CHENORA LIMITED trading as Chenora ("Chenora", "we", "us", or "our") handles personal data when you visit our website, contact us, request information, discuss a potential engagement, or interact with us in a business relationship.
1. Who we are
Chenora is a commercial control layer and revenue execution and accountability system. For personal data used in connection with our own website, sales activity, contracting, billing, supplier management, and internal administration, we generally act as a controller. Where we handle personal data strictly on a customer's documented instructions as part of service delivery, implementation, or support, we generally act as a processor.
Entity: CHENORA LIMITED.
Address: P.O. Box 5084, 00100 - G.P.O Nairobi, Waiyaki Way, Westlands, Nairobi County, Kenya.
Privacy contact: info@chenora.net.2. Personal data we may collect
Depending on your interaction with us, we may collect business contact details, enquiry details, meeting details, correspondence records, contract and billing information, website and device information, and service-related information shared during scoping, onboarding, implementation, or support.3. How we use personal data
Chenora may use personal data to operate and secure its website, respond to enquiries, schedule meetings, prepare proposals, manage pre-contract discussions, onboard customers, deliver services, manage commercial relationships, send service communications, send marketing communications where permitted by law, keep business records, protect its rights, and meet legal or regulatory obligations.4. Legal bases
Where applicable law requires a legal basis, Chenora may rely on one or more of the following depending on the context: performance of a contract or steps requested before entering into a contract; compliance with legal obligations; legitimate interests in operating, securing, documenting, and developing the business; and consent where consent is required or where Chenora chooses to rely on it.5. Recipients
Chenora may share personal data with its personnel and authorised service providers on a need-to-know basis, as well as with professional advisers, payment providers, regulators, or counterparties in a business transaction where reasonably necessary and lawful.6. International transfers
Personal data may be processed in countries other than the country where it was collected. Where cross-border transfers occur, Chenora will use the safeguards or transfer mechanisms required by applicable law.7. Retention
Chenora keeps personal data only for as long as reasonably necessary for the purposes for which it was collected and afterwards only for as long as needed for legal, regulatory, tax, accounting, audit, dispute, or security reasons.8. Your rights
Subject to applicable law, you may have rights to be informed, access, correct, object, request deletion, request restriction, request portability where applicable, withdraw consent where processing is based on consent, and complain to a competent authority or regulator.9. Direct marketing
You can opt out of marketing communications at any time using the unsubscribe link in the message or by contacting info@chenora.net.10. Cookies and similar technologies
Where the website uses cookies or similar technologies, details are provided in the Cookie Notice.11. Security
Chenora uses technical, organisational, and contractual measures designed to protect personal data having regard to the nature, scope, context, purpose, and risks of the processing.
Chenora handles personal data in accordance with the GDPR where it applies.12. Contact and complaints
For privacy questions, rights requests, or complaints, contact info@chenora.net. If you are not satisfied, you may have the right to complain to a competent data-protection authority or regulator.13. Changes
Chenora may update this notice from time to time. The latest version should show the date it takes effect.